Cornerstone Insurance Insight: Accessing insurance easily with Cici
Managing Director/Chief Executive Officer of Cornerstone Insurance Plc, Mr. Stephen Alangbo
Nike Popoola
Cornerstone Insurance Plc, one of Nigeria’s leading and most trusted insurance companies, is raising the bar in customer service with Cici, its Artificial Intelligence-powered virtual assistant.
Known for prompt claims settlement and innovative solutions, Cornerstone continues to show why it is a pioneer in making insurance accessible, simple, and reliable.
In a world where insurance is essential for protecting lives, businesses, and assets against unexpected events, timely and accurate service is critical.
Artificial Intelligence is transforming how people access and manage insurance globally, and Cornerstone is leading the charge in Nigeria with Cici.
Available 24/7 via WhatsApp on 0808 513 9857, Cici delivers instant responses to insurance-related queries. Customers can ask about policy details, premiums, claims guidance, or even purchase insurance directly, enjoying seamless and interactive service at any time of day.
Commenting on the innovation, Managing Director/CEO of Cornerstone Insurance Plc, Mr. Stephen Alangbo, said the shift from a traditional chatbot to a Generative AI-powered assistant demonstrates the company’s commitment to redefining customer engagement.
“Cici delivers fast, personalised, context-aware conversations while enhancing operational efficiency, scalability, and compliance,” he says.
Built on advanced natural language processing, Cici provides real-time policy lookup, claims assistance, fraud detection, CRM integration, and multilingual support. For more complex inquiries, Cici offers human-like interactions, making conversations feel intuitive and natural.
With Cici, Cornerstone Insurance Plc not only strengthens its reputation for fast, reliable claims payment but also demonstrates how technology can transform insurance in Nigeria, making coverage easier to understand, more responsive, and more customer-friendly than ever before.
Motorists seeking more information can visit any of the company’s branches nationwide, call 0708 621 6957, or visit www.cornerstone.com.ng.
