Cornerstone Insurance Insight: Enhancing customer experience with AI

Artificial Intelligence is transforming the insurance sector by improving efficiency, speeding up responses, and delivering personalised customer experiences.

Cornerstone Insurance Plc is harnessing these benefits through Cici, its AI-powered virtual assistant, helping clients access insurance services faster and more conveniently.

Available 24/7 via WhatsApp at 0808 513 9857, Cici provides instant guidance on insurance products, policy details, premiums, and claims.

Customers can interact naturally with the assistant, enjoying human-like conversations that are accurate, context-aware, and personalised to their needs.

Cornerstone’s Cici leverages advanced natural language processing, real-time policy lookup and seamless integration with internal systems such as the company’s CRM. It also supports multiple languages and platforms, ensuring accessibility for all clients.

The use of AI in insurance offers far-reaching advantages. By automating routine queries, Cici reduces the workload on call centres, optimises operational costs, ensures verified responses for compliance, and enables the company to scale efficiently with new products, while enhancing overall customer satisfaction.

The Executive Director, Technical Operations, Mr. Peter Ekwueme, says, “Cici reflects our commitment to redefining customer engagement. AI allows us to provide fast, accurate, and personalised service, making insurance simpler and more accessible for everyone.”

By raising awareness of Cici, Cornerstone Insurance demonstrates its dedication to innovation, operational excellence, and client-centric solutions, ensuring that customers know they can access support anytime, anywhere, for a seamless insurance experience.

Customers can obtain more information by visiting any Cornerstone Insurance branch nationwide, calling 07086216957, or exploring the company’s offerings online at www.cornerstone.com.ng.