Cornerstone Insurance Insight: Revolutionizing customer experience with AI
Cornerstone Insurance Plc
Cornerstone Insurance Insight: Revolutionizing customer experience with AI
As organisations across the world celebrate Customer Service Week, Cornerstone Insurance Plc has reaffirmed its commitment to delivering exceptional customer service by leveraging Artificial Intelligence to elevate customer satisfaction.
The company’s Executive Director, Technical Operations, Peter Ekwueme, emphasized the impact of Cici, Cornerstone’s AI-powered virtual assistant, in transforming customer interactions. “Cici is designed to simplify access to insurance services, providing answers and guidance in a natural, conversational way. It allows our clients to interact as if speaking to a human representative, making insurance information and transactions seamless and intuitive,” he explained.
Available 24/7 via WhatsApp on 0808 513 9857, Cici assists customers with inquiries about insurance products, policy details, claims, and premiums. By integrating with Cornerstone’s internal systems, including Customer Relationship Management (CRM), Cici delivers accurate, context-aware responses. For complex queries, the assistant escalates interactions to human agents, ensuring customers receive comprehensive support.
Customers can also purchase insurance products directly through Cici on WhatsApp. From choosing the type of insurance to receiving personalized guidance, real-time premium calculations, and completing digital transactions, the virtual assistant eliminates the need to visit a branch, saving time and enhancing convenience.
Beyond customer convenience, Cici helps Cornerstone streamline operations, reduce call center workload, maintain compliance, and provide a more personalized service experience.
With Cici, Cornerstone Insurance makes managing and purchasing insurance smarter, faster, and more accessible than ever before.
For more information, visit a Cornerstone branch, call 07086216957, or explore online at https://cornerstone.com.ng/corporate/mgt-team.php.
