Customers applaud NEM Insurance for prompt claims settlement, excellent service
Customers of NEM Insurance Plc have expressed deep satisfaction with the company’s services, commending its prompt claims payment, friendly customer relations, and strong technological support.
The 2025 Customer Service Week provided an avenue for companies to renew their relationships with clients and receive feedback on how to improve customer satisfaction. For firms like NEM Insurance Plc, one of Nigeria’s top three insurers and the leading non-life insurance company by revenue. The event was a celebration of customer loyalty and trust.
The celebration drew many clients to NEM Insurance’s head office and branches nationwide. Customers shared glowing testimonials about their positive experiences with the company.
Managing Director of Senforce Insurance Brokers, Kayode Ogunbotu, described NEM Insurance as a “fantastic provider” with outstanding claims management and customer service.
“NEM responds to claims very promptly and maintains excellent relationships with brokers and clients alike,” Ogunbotu said. “Their staff are friendly, emails are promptly replied to, and their technology is superb, I don’t need to leave my office to do business with them.”
He noted that he has been doing business with NEM for over 35 years, adding that as Managing Director, his personal experience spans about 25 years. Ogunbotu recalled a ₦50 million claim that was paid promptly, emphasizing that NEM “doesn’t give customers difficulties when it comes to claims settlement.”
He urged the public to entrust their risks to NEM Insurance Plc, assuring them that the company has the financial strength to meet any obligations.
Similarly, Managing Director of Hope Equity & Trust Insurance Brokers Limited, Lateef Akintoye, praised NEM’s proactive and research-driven approach.
“NEM sees things from the customer’s perspective. Insurance stands on two pillars, premium and claims, and customers are happy with how NEM handles both,” he said.
Sharing his personal experience, Akintoye added:
“Once your claim is fully documented, your settlement cheque can arrive within hours. Claims payment is the hallmark of insurance practice, and NEM excels at it.”
He encouraged both insured and uninsured Nigerians to consider NEM Insurance, assuring them of timely claims payments and professional service.
The Managing Director of NEM Insurance Plc, Mr. Andrew Ikekhua, expressed appreciation to customers for their continued trust and loyalty, noting that their support has kept the organization strong.
“Our achievements wouldn’t be possible without our loyal customers who believe in our vision,” Ikekhua said. “We are committed to offering people-centered services and walking with our clients through every challenge and triumph.”
Also commending the company, Courage Insurance Brokers Limited described NEM as a “reliable, dependable, and worthy partner” for over a decade. The firm praised NEM for its prompt claims payment, flexibility, and understanding of customer relationships.
Another customer, Mr. Tomiwa, who has insured with NEM since 2018, said the company has consistently given him peace of mind.
“Once my claim documents are complete, payment follows promptly,” he said. “Anyone seeking prompt and reliable insurance should go with NEM.”
With glowing testimonials and a proven record of swift claims settlement, NEM Insurance continues to solidify its reputation as a customer-first, technology-driven insurer committed to excellence.
