NCAA clarifies sanctions against airlines
Nigeria Civil Aviation Authority NCAA
Abdullateef Fowewe
The Nigeria Civil Aviation Authority has clarified that recent sanctions against five airlines were due to consumer protection violations, not safety concerns.
Recall that, two weeks ago, the Authority’s Director of Consumer Protection and Public Affairs, Michael Achimugu, issued a warning that any airline that delays the payment of refunds to passengers within the stipulated time frame in Part 19 of the NCAA Regulations 2023, will be sanctioned.
A week later, the Regulatory agency announced that it had initiated enforcement action against Royal Air Maroc, Ethiopian Airways, Air Peace, Arik Air, and Aero Contractors.
However, the Air Peace’s chairman, Allen Onyema, acknowledged internal delays and committed to improving response times, stating that his finance staff actually delayed some of those payments and he was not happy about it as his vision does not align with any practice that inconveniences his passengers.
Meanwhile, some reports online suggested that the airlines may have been sanctioned for much more than just flight disruption issues.
Achimugu said in a statement, “Even the DGCA publicly announced at a stakeholders meeting in Lagos, the names of the airlines, and the reasons for the enforcement actions. My department is strictly for consumer protection issues, not technical matters. So why would anyone think that i can sanction an airline for safety reasons?
“It is important to note that we do not sensationalise serious issues. The department protects both the operators and passengers and will continue to be an unbiased umpire.”
