Unitrust Insurance celebrates customer loyalty, highlights financial strength
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In a grand celebration of loyalty and enduring partnerships, Unitrust Insurance Company Limited hosted its annual Customers’ Night, a special event dedicated to appreciating and honoring the unwavering support of its valued clients and stakeholders.
The event, held in Lagos on Monday, brought together top customers, insurance brokers, intermediaries and industry leaders for an evening of recognition, gratitude, and forward-looking engagement. Customers who had stayed with the company for long were also rewarded.
In his welcome address, the Managing Director/CEO of Unitrust Insurance,Mr. Arowojolu Adedayo Alaba, expressed heartfelt appreciation to customers for their continued loyalty since the company’s inception in February 1986, through its transition period as Saham Unitrust Insurance, and beyond.
“The importance of customers to any business cannot be overemphasized. Your steadfast support through the years, despite stiff competition, is something we do not take for granted,” said Alaba. “Tonight’s gathering is a small way to say thank you for your trust and patronage.”
Highlighting the company’s ongoing transformation, Alaba introduced several customer-focused initiatives aimed at improving service delivery and claims responsiveness.
He mentioned, “48-Hour Claims Settlement Policy – A commitment to settle claims within 48 hours of receiving duly discharged vouchers, with over N9 billion in claims paid in 2024 alone.
“Webplug Application – A digital platform developed to streamline the entire claims process, from notification to final settlement. The app also supports policy renewals and onboarding of new customers”.
“UNIS WhatsApp Chatbot – An AI-driven solution that facilitates seamless purchase of motor insurance policies via WhatsApp, enhancing accessibility and convenience for users.
“Customer Engagement & Risk Advisory – Through proactive engagement, the company now offers clients risk advisory services and operational support, including free driver training aimed at reducing business disruption and loss.”
Alaba also reassured stakeholders of Unitrust’s strong financial standing, stating, “With the anticipated passage of the New Insurance Bill requiring non-life insurers to raise minimum capital to N15 billion, I’m pleased to announce that Unitrust already holds a capital base of over N30 billion. Your risks are safe with us.”
The MD/CEO further extended appreciation to the company’s strategic partners, including insurance brokers, intermediaries, and reinsurers, whose collaborative efforts have contributed significantly to Unitrust’s success over the years.
He said, “We will not rest on our oars. We’ll continue to explore new ways of enriching your experience with Unitrust. While it’s often said not to put all your eggs in one basket, when it comes to insurance, you can confidently place all your risks with us.”
