Consolidated Hallmark Insurance urges stronger broker partnerships for sustainable growth
From L-R: Mr. Tope Ilesanmi, MD/CEO, CHI Life Assurance Limited; Mr. Richard Ojo, President, NCRIB, Abuja Chapter; Mrs. Mary Adeyanju, MD/CEO, Consolidated Hallmark Insurance Limited; Mr. Rotimi Adewole, Vice President, NCRIB; Mr. Jimalex Orjiako, Executive Director, Operations, Consolidated Hallmark Insurance Limited; and Chijioke Nwafor, MD/CEO, Crystal & Diamond Insurance Brokers Limited at the NCRIB Professional Brokers' Evening recently sponsored by Consolidated Hallmark Insurance Limited and CHI Life Assurance Limited.
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Consolidated Hallmark Insurance Limited, a subsidiary of Consolidated Hallmark Holdings Plc (CHI) has reaffirmed its commitment to strengthening collaboration with professional insurance brokers, leveraging innovation and building industry capacity as key drivers of sustainable growth within Nigeria’s insurance industry.
The commitment was made at the Professional Brokers’ Evening organised by the Nigerian Council of Registered Insurance Brokers (NCRIB), Abuja Area Committee, held on Wednesday, August 13, 2026, in Abuja.
Declaring the event open, the Chairman of the NCRIB Abuja Area Committee commended Consolidated Hallmark Insurance and CHI Life Assurance for creating a platform that reinforces collaboration between insurers and brokers.
He noted that the event reflected both organisations’ commitment to engaging brokers beyond business transactions by fostering meaningful conversations around the future of the insurance industry.
“This gathering demonstrates that Consolidated Hallmark Insurance and CHI Life Assurance recognise brokers as strategic partners in advancing insurance penetration and strengthening public confidence in our industry. It is through engagements like this that we build stronger institutions, deepen professional relationships and collectively shape a more resilient insurance sector.”
Delivering the keynote address, the Managing Director of Consolidated Hallmark Insurance Plc, Mrs Mary Adeyanju, challenged industry stakeholders to look beyond recapitalisation and embrace the broader responsibilities that come with building a stronger insurance sector.
According to her, recapitalisation should not be viewed as an end in itself but as an opportunity to improve service delivery, strengthen relationships and create lasting value for customers.
“Capital undoubtedly strengthens balance sheets, increases underwriting capacity and positions organisations for growth. However, the future of our industry depends on much more than capital. We must deliberately build capacity, strengthen trust, improve service delivery, embrace innovation and nurture stronger relationships with our customers and professional brokers.”
Mrs Adeyanju stated that Consolidated Hallmark Insurance remains financially strong, having spent over 35 years delivering reliable and sustainable insurance solutions across Nigeria.
She disclosed that as at July 2026, the company recorded Shareholders’ Funds of N61 billion, Total Assets of N91.9 billion, Insurance Revenue of N28.4 billion, Profit Before Tax of N27.9 billion, Profit After Tax of N27.4 billion, Claims Paid of N9.3 billion across the first and second quarters, Surplus of Assets over Capital of N47.8 billion, Solvency Margin of N35.6 billion, while maintaining a GCR rating of A. She also noted that Consolidated Hallmark Insurance is the second insurance company in Nigeria to attain ISO certification.
While highlighting these achievements, she stressed that financial performance alone should never define success.
“Our greatest strength is not in these figures but in what they empower us to do. Financial strength must translate into greater underwriting capacity, increased confidence, prompt claims settlement, innovative solutions and better service for our customers and our broker partners.”
Recognising brokers as indispensable stakeholders, Mrs Adeyanju described them as trusted advisers whose contributions continue to shape the industry’s growth.
“Professional brokers are far more than a distribution channel. They are advisers, risk interpreters, client advocates and the bridge between insurers and customers. Approximately eighty per cent of our business comes through professional brokers, making them indispensable strategic partners in creating value for our organisation and the insurance industry.”
She reaffirmed CHI’s commitment to deploying technology that simplifies business processes and improves operational efficiency for brokers.
According to her, the company has successfully introduced a free API enabled Marine Insurance Portal, allowing brokers to generate marine certificates seamlessly without visiting CHI offices.
She also announced the deployment of Curacel, the company’s digital motor inspection platform, designed to facilitate faster vehicle assessments and claims processes.
In addition, she revealed that CHI is in the final stages of launching TrustFort, a new enterprise technology platform that will significantly enhance operational efficiency across the organisation.
She further disclosed that the company is completing a redesigned website that will provide customers and brokers with a fully digital experience from policy purchase through claims processing.
“Technology must remove complexity from insurance. Our investments are designed to give brokers the freedom to focus on what they do best, advising clients and growing their businesses while digital platforms handle routine processes efficiently.”
Mrs Adeyanju urged brokers to support industry efforts aimed at increasing insurance penetration across Nigeria.
“We must make insurance simpler, more relevant and easier for Nigerians to understand. Together, we have a responsibility to build confidence in insurance and ensure that more individuals, families and businesses enjoy the protection they deserve.”
She reiterated that recapitalisation represents a foundation for greater possibilities rather than the final destination.
“For Consolidated Hallmark Insurance, recapitalisation is not the destination. It is the platform upon which we will build greater capacity, stronger service, deeper partnerships and sustainable growth. We remain committed to listening, innovating, improving and collaborating with our broker partners.”
Speaking on the future of the industry, she called for a broader definition of success.
“The success of our industry should not be measured solely by premium income. It should also be measured by the number of Nigerians protected, businesses preserved, claims settled promptly and fairly, public trust earned and economic value created for our nation.”
She concluded by advocating for greater unity across the insurance value chain.
“There is only one insurance industry. When insurers and brokers succeed together, the industry succeeds. Let us continue to build One Insurance founded on collaboration, stronger partnerships and enduring trust.”
Also speaking at the event, the Treasurer of the Nigerian Council of Registered Insurance Brokers, Mazi Chijioke Nwafor, commended Consolidated Hallmark Insurance for its operational excellence.
“Consolidated Hallmark Insurance has consistently demonstrated prompt service delivery, quality underwriting support and excellent turnaround time. These are qualities brokers value, and I encourage my colleagues to continue partnering with CHI because the company has consistently prioritised customer satisfaction and earned our confidence.”
The Vice President of the NCRIB, Mr Rotimi Adewale, applauded the company’s continued investment in partnerships and innovation.
“Consolidated Hallmark Insurance continues to demonstrate that collaboration is the pathway to industry growth. I commend the management team, particularly the Executive Director, Operations, Mr Jimalex Orjiako, whose commitment to strengthening insurer broker relationships has contributed immensely to the development of our industry. I encourage brokers to continue supporting CHI as the company remains committed to helping brokers grow.”
The event concluded with a renewed commitment by insurers and brokers to deepen collaboration, strengthen trust, leverage technology and build a more resilient insurance industry that delivers sustainable value to policyholders and the Nigerian economy.
