Cornerstone Insurance Insight: How technology is transforming insurance delivery

Cornerstone Insurance Plc is deepening the use of digital technology across its operations as it seeks to make insurance services faster, more accessible and easier for customers to manage.

The insurer has built a technology-driven ecosystem that enables customers, agents and brokers to access insurance information and manage records through online and mobile platforms. The system covers different classes of insurance business and connects operational processes through to the company’s financial reporting.

Through its digital platform, customers can obtain insurance quotations instantly, make payments and manage claims without relying solely on traditional physical processes. The technology is designed to improve convenience, transparency and efficiency in insurance transactions.

A key component of Cornerstone’s digital ecosystem is CiCi, an artificial intelligence-powered chatbot that provides round-the-clock customer support. CiCi can respond to enquiries, guide users through insurance processes and help improve the speed of service delivery.

The Executive Director, Technical Operations, Mr. Peter Ekwueme, said the company’s investment in technology reflects its commitment to improving the customer experience.

“Our commitment to technology allows us to serve our clients with speed, accuracy, and convenience. From instant quotes to claims management, we are redefining insurance delivery in Nigeria,” he said.

Cornerstone Insurance Plc said its continued focus on digital innovation is aimed at strengthening the accessibility and efficiency of insurance services, while providing customers across Nigeria with technology-enabled solutions.

The policy is available at any Cornerstone Insurance branch, by calling 07086216957, or online at https://cornerstone.com.ng/corporate/mgt-team.php.