Cornerstone Insurance Insight: Accessing insurance easily with AI
Cornerstone Insurance Plc
As digital innovation reshapes the financial services landscape, insurance companies are increasingly turning to artificial intelligence to strengthen customer engagement and improve service delivery.
In line with this trend, Cornerstone Insurance Plc’s Cici, an AI-driven virtual assistant, was designed to provide customers with faster and more convenient access to insurance information and support.
Accessible round the clock through WhatsApp on 0808 513 9857, Cici enables customers to obtain instant responses on insurance products, policy information, premium payments, and claims-related enquiries without waiting for human intervention.
The virtual assistant is built to facilitate natural, human-like interactions while delivering responses tailored to individual customer needs. Through advanced natural language processing capabilities, Cici understands context and provides accurate and personalised assistance.
Integrated with Cornerstone Insurance’s internal systems, including its customer relationship management platform, the AI assistant supports real-time policy lookups and operates across multiple languages and digital platforms, making it accessible to a broad customer base.
Industry experts note that artificial intelligence is increasingly becoming a game changer in insurance by automating repetitive tasks, improving response times, reducing operational expenses, and enhancing customer experience. It also enables insurers to maintain consistency in communication and efficiently introduce new products and services.
Speaking on the initiative, the Executive Director, Technical Operations, Cornerstone Insurance Plc, Mr. Peter Ekwueme, said, “Cici reflects our commitment to redefining customer engagement. AI allows us to provide fast, accurate, and personalised service, making insurance simpler and more accessible for everyone.”
According to the company, the deployment of Cici underscores Cornerstone Insurance’s commitment to innovation and operational excellence, while ensuring customers can receive assistance anytime and from anywhere.
Customers seeking additional information can visit any Cornerstone Insurance branch nationwide, call 07086216957, or visit the company’s website for details on its products and services.
