Cornerstone Insurance Insight: Cici AI assistant enhances customer service with 24/7 support
Cornerstone Insurance Plc
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Artificial intelligence is changing how insurers interact with customers, with digital tools increasingly helping companies deliver faster, more convenient and personalised services. Cornerstone Insurance Plc is among the insurers embracing this shift through Cici, its AI-powered virtual assistant designed to provide customers with instant access to insurance information and support.
Available 24 hours a day through WhatsApp on 0808 513 9857, Cici allows customers to obtain immediate responses to enquiries about insurance products, policy information, premium payments and claims without having to wait for human assistance.
The virtual assistant is designed to provide natural and interactive conversations while tailoring its responses to customers’ individual needs. Its advanced natural language processing capabilities enable it to understand the context of enquiries and provide relevant and personalised assistance.
Cici is also integrated with Cornerstone Insurance’s internal systems, including its customer relationship management platform, enabling real-time policy lookups. According to the company, the AI assistant supports multiple languages and operates across different digital platforms, widening access to its services.
Artificial intelligence is increasingly being adopted across the insurance industry to automate repetitive processes, improve response times, lower operational costs and enhance customer experience. The technology also helps insurers maintain consistency in customer communication while supporting the efficient development and deployment of new products and services.
Speaking on the initiative, the Executive Director, Technical Operations, Cornerstone Insurance Plc, Mr. Peter Ekwueme, said Cici was part of the company’s efforts to transform the way it engages with customers.
“Cici reflects our commitment to redefining customer engagement. AI allows us to provide fast, accurate, and personalised service, making insurance simpler and more accessible for everyone,” he said.
According to Cornerstone Insurance, the deployment of Cici demonstrates its focus on innovation and operational excellence while enabling customers to access assistance at any time and from any location.
Customers can obtain more information by visiting any Cornerstone Insurance branch nationwide, calling 07086216957, or exploring the company’s offerings online at www.cornerstone.com.ng.
