Cornerstone Insurance Insight: How Cici can help you with insurance
Cornerstone Insurance Plc
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Cornerstone Insurance Plc continues to leverage its Artificial Intelligence-powered virtual assistant, “Cici,” to strengthen customer engagement and simplify access to insurance services across Nigeria.
Cici is an existing digital support tool designed to provide customers with instant responses to insurance-related enquiries and deliver a seamless service experience. Available 24/7 via WhatsApp on 0808 513 9857, the virtual assistant ensures that customers can access support anytime, anywhere.
Built on generative Artificial Intelligence with advanced natural language capabilities, Cici engages users in conversational, context-aware interactions. It is designed to assist with a wide range of services, including answering questions about insurance products, guiding customers on policy purchase processes, providing claims support, and sharing policy and premium information.
The platform also integrates with internal systems and Customer Relationship Management (CRM) tools, enabling real-time policy access and continuous learning from user interactions to improve response accuracy and service quality over time.
According to the company, Cici enhances operational efficiency by reducing the workload on customer service centres while improving response time and overall customer satisfaction. It also supports scalability, compliance through verified responses, and cost optimisation by automating routine enquiries.
The Managing Director/CEO of Stephen Alangbo noted that the AI-driven assistant reflects the company’s commitment to improving customer experience through technology, making insurance more accessible, responsive, and user-friendly.
Cornerstone Insurance said tools like Cici demonstrate how digital innovation can simplify insurance processes and strengthen customer relationships in an evolving financial services landscape.
For more information, visit any Cornerstone Insurance branch, call 0708 621 6957, or visit www.cornerstone.com.ng.
