Cornerstone Insurance Insight: Leveraging AI to simplify insurance services for customers
Cornerstone Insurance Plc
As digital transformation reshapes industries worldwide, progressive companies are increasingly turning to artificial intelligence (AI) to improve service delivery, streamline operations, and meet evolving customer expectations.
In line with this trend, Cornerstone Insurance Plc’s Cici, an AI-powered virtual assistant, was designed to provide customers with quick, reliable, and convenient access to insurance information and services.
Available round-the-clock through WhatsApp on 0808 513 9857, Cici serves as a digital support companion, helping customers obtain information on insurance products, policy details, premium payments, claims processes, and other related enquiries within seconds.
The virtual assistant is built to engage users through natural, conversational interactions, delivering responses that are accurate, context-aware, and tailored to individual customer needs. By leveraging advanced natural language processing technology, Cici can understand and respond to enquiries in a human-like manner, making insurance interactions simpler and more efficient.
Beyond customer convenience, the solution is integrated with Cornerstone Insurance’s internal systems, including its customer relationship management platform, enabling real-time policy information retrieval and seamless service delivery. The assistant also supports multiple languages and can be accessed across different platforms, ensuring inclusivity and accessibility for a diverse customer base.
The deployment of AI technology provides significant benefits for both customers and the insurer. By automating routine enquiries, Cici reduces pressure on customer service teams, lowers operational costs, improves response times, and ensures customers receive verified and compliant information. It also enables the company to scale efficiently as it expands its products and services.
Speaking on the initiative, the Executive Director, Technical Operations, Mr. Peter Ekwueme, said the virtual assistant reflects the company’s commitment to innovation and customer-centric service delivery.
“Cici reflects our commitment to redefining customer engagement. AI allows us to provide fast, accurate, and personalised service, making insurance simpler and more accessible for everyone,” he stated.
The introduction of Cici underscores Cornerstone Insurance’s dedication to leveraging technology to enhance customer experiences while promoting operational excellence. Through the virtual assistant, customers can access support anytime and from anywhere, ensuring a seamless and hassle-free insurance experience.
Customers can obtain more information by visiting any Cornerstone Insurance branch nationwide, calling 07086216957, or exploring the company’s offerings online at www.cornerstone.com.ng.
