Insurance Week 2026: Adewale Koko calls for targeted engagement, industry-wide collaboration
Managing Director and Chief Executive Officer of Capital Express Indemnity Insurance Limited, Mr. Adewale Koko
Nike Popoola
Managing Director and Chief Executive Officer of Capital Express Indemnity Insurance Limited, Mr. Adewale Koko, has reaffirmed the company’s readiness to align with the industry’s growing call for more effective public engagement, urging operators to move beyond generic messaging and adopt more targeted, relatable, and customer-centered communication strategies across Nigeria’s insurance ecosystem.
Koko’s position follows remarks made during Insurance Week 2026 that held recently across different states in the country, where the National Insurance Commissioner/CEO, NAICOM, Mr. Olusegun Ayo Omosehin emphasized the need to rebuild trust, simplify communication, improve claims experience, and deepen insurance awareness as critical steps toward increasing penetration and strengthening confidence in the sector.
According to him, the future of insurance communication in Nigeria will depend on how well operators connect with the realities of policyholders and prospective customers. He stressed that awareness efforts must be practical, relatable, and tailored to the needs of different audiences if the industry is to earn stronger trust and wider acceptance.
He further emphasized the urgent need for all stakeholders in the business of insurance to adopt a more collaborative and complementary approach, noting that sustainable progress will require stronger alignment among regulators, insurers, brokers, agents, adjusters, media practitioners, and policyholders. He said industry growth would be faster and more sustainable when all participants work with a shared commitment to customer value, public education, and service excellence.
At Capital Express Indemnity Insurance Limited, Koko said the company’s core values are centered on its tagline, “Protecting What Matters Most,” with a clear focus on ensuring that policyholders experience peace of mind. He noted that this philosophy reflects the broader responsibility of insurers to present insurance not merely as a product, but as a dependable promise of protection, continuity, and reassurance.
He added that this customer-focused mindset should be embraced across the insurance ecosystem, especially as operators respond to the ongoing recapitalization exercise. In his view, companies that combine stronger capital positions with clearer communication, better customer engagement, and improved service delivery will be better placed to inspire confidence, strengthen market credibility, and deliver full value to investors.
With the industry facing heightened expectations ahead of the regulatory capital deadline, Koko maintained that success will depend not only on financial compliance but also on the sector’s collective ability to build trust, deepen relevance, and demonstrate the real value of insurance in the lives of Nigerians. He said a more responsive and people-focused insurance ecosystem would be critical to helping the industry emerge stronger while ensuring policyholders and investors alike enjoy the full benefits of reform.
